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Art of Mastering the Telephone

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Testimonials

The Art of Mastering the Telephone is incredibly helpful, well-organized, and genuinely enjoyable! Melinda’s warmth and guidance made the experience so engaging, and the workbook is a goldmine of tips and tools that I’ll use for years to come. This program is a must for anyone who uses the phone in a professional setting!

Cassie H.

This program is a thorough overview of telephone skills and the critical role customer service is to company success.  It is well organized, keeps your attention and drives home critical points.  I think it is an excellent introduction for the novice as well as a good refresher for those already working in the field.  I liked Melinda’s style and the ease she has with the medium.  Definitely worth my time.

Linda W.

Thank you, AMT! The Art of Mastering the Telephone was the perfect class to prepare me for my new career in corporate America. I am retiring after 30 years in Education and transitioning into a job that will require me to deal with the public via the phone. I loved the pro-tips and tricks that were sprinkled throughout the class. Melinda is a great presenter, so personable and friendly. She answered all the questions posted in chat at the end of the class. I really appreciated that no question was too small. The workbook is awesome. Easy to follow along and I love having my own notes to reflect upon as well as all the great information contained within it. I feel much more confident that I am ready to tackle my new role in the corporate world, now that I have completed The Art of Mastering the Telephone.
Julie S.

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